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Frequently Asked Questions

What is your company's brand purpose?

SteelPRO Group, manufacturer and solution provider for special steel, offers multi-industry application solutions and customised services, 100% quality free, accompanying its customers in their growth!

What payment terms do you accept?

We accept payment by T/T (telegraphic transfer), and the currency can be USD, EUR, or RMB.

How long is the production and delivery time?

The production cycle is generally 30-45 days. Delivery time depends on the logistics method, with air freight usually taking about two weeks, and sea freight typically within 45 days.

Can I get samples for quality inspection before placing an order?

Yes, we can provide free samples of sheets, pipes, bars, and other materials. Finished samples with surface treatments, such as BA, Mirror, or colored decorative sheets, are also available. Other samples can be provided based on your specific needs.

What if I have issues or concerns about the steel I receive?

We offer a lifetime warranty to ensure the quality of our products throughout their lifecycle. For products eligible for return or replacement, we will handle the process promptly and provide detailed support. Our priority is your satisfaction, and our customer service team is always ready to assist with any concerns.

Can you supply steel to different countries? How do you handle customs and shipping?

Yes, we can export steel to different countries. We follow your country’s regulations regarding customs and shipping. We work with several international logistics companies to ensure safe and timely delivery, or we can cooperate with your preferred logistics provider. We also provide guidance on customs procedures to ensure a smooth and efficient process.

What is your minimum order quantity (MOQ)?

All are based on 5 tons.

How can I be sure that the steel I buy meets the quality requirements?

We ensure the steel you purchase meets international and industry standards through rigorous quality control. Each batch undergoes strength, corrosion resistance, and other tests before shipment, with the option for customized testing. We provide detailed quality documentation and test reports. For any quality concerns, please contact our technical support team.

What international standards do the steels you offer meet?

The steel we offer complies with a number of international standards, mainly ISO standards, ASTM standards, EN, JIS, GB and other industry-specific specifications such as those for the marine, construction and machinery manufacturing sectors. We ensure our steel products meet international standards for strength, corrosion resistance, and durability through strict quality control, and provide customers with relevant certificates and test reports.

What information should I provide if I want to get a quote?

You can provide us with the product name, grade, standard, shape, thickness, width, length (if sheet, plate), and quantity. The more quantity, the more favorable quote.

What are the advantages of SteelPRO Group?

SteelPRO Group has three mills with a capacity of up to 1 million tons per year, which gives us stable production capacity and high quality. Plain Carbon and High-strength steels are the most specialized grades, and the quality of these steels far exceeds that of other mills.

Do you support steel customization?

We can fully customize according to your needs from production and processing to packaging and transportation, and we make it our lifelong goal to meet your needs.

Do you offer steel fabrication services such as cutting, welding or punching?

Yes, we offer steel fabrication services such as cutting, welding, punching, and bending, which are customized to meet your needs. Our experienced technicians ensure precise processing and strict quality standards, reducing your time and costs before shipment.

What is your company's response to the environmental and sustainability issues of steel?

We prioritize environmental protection by using recyclable steel and energy-saving technologies to reduce carbon emissions. Our operations comply with regulations and are ISO 14001 certified, ensuring we meet environmental standards while providing high-quality steel.

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